Shipping within Australia

Contact Us

Our excellent customer support team is here to help.

Phone
1800 333 484
Email
support@kathmandu.com.au
Support Hours
Mon-Fri 8.30am-5pm AEST

Free delivery on Australian online orders over $100. To your home or any Kathmandu store.

Shipping is free for all orders over $100 made within Australia on www.kathmandu.com.au. For all orders under $100, we charge a flat rate of $10.

Sydney & Melbourne area standard delivery is 2 business days. Rest of Australia standard delivery is 2-5 business days, plus an additional 2 days for rural deliveries.

Most orders are dispatched next working day. We deliver via a tracked courier service - once your order is dispatched you will receive an email with a link to track the status of your order with our delivery partner.

We use Australia Post’s eParcel service and can deliver to your home address, work or PO box anywhere in Australia. We do not ship to freight forwarders, armed forces or AFPOs . If you have specific instructions for delivery, please include these when placing your order.

When you purchase online with www.kathmandu.com.au, your delivery will be completed by Australia Post. Someone will need to be present to sign for your parcel. If there’s no one home, a notification card will be left and your parcel taken to a nearby post office for you to collect.

If you would like your Kathmandu parcel left at your address without requiring a signature (or redirected to another address) simply click on the tracking number link in your despatch notification email and follow the instructions. You also release Kathmandu from being liable if you should supply an incorrect address or a parcel is stolen from your property after delivery.

Pick up in store

You can choose to pick up your order from your local store for free.

Sydney & Melbourne pick up in store orders will be ready to collect in 2-3 business days. Rest of Australia pick up in store orders will be ready to collect in 3-4 business days.

You will receive an email notification as soon as your your order has been received in store and is ready to collect.

At checkout, simply fill in all required fields and select ‘Use pickup in store’ and select your local store where you'd like to collect your online order.

Please bring photographic ID and proof of purchase (e.g. order confirmation email) when you come to collect your order. Someone else can collect the order on your behalf – just nominate them when filling out the delivery recipient fields on the order form. If you’ve already placed your order and would like someone else to pick it up, please contact us.

Your order will be held in store for a maximum of 14 days. If it is not collected within this time, your order will be cancelled and a refund will be issued.

For information on its delivery, see our Order handling and tracking section.

Shipping delays

Orders placed after 12pm on a Friday or on the weekend will not be dispatched until the following Monday, or first available business day. Orders made within two days of a public holiday or during busy sale periods link to a public holidays list may take up to an additional five days to be delivered.

For information on the delivery of you order, see our Order handling and tracking, section.

Shipping restrictions within Australia

Some items, due to international legislation, cannot be transported through our delivery provider. This includes (but not limited to) highly flammable items, aerosols, butane, blades, first aid kits, matches or any dangerous articles.

For further information please refer to the Australian Dangerous Goods Code Road and Rail (ADG Code) and check with Australia Post.

Can't find the answers to your questions?

Email
support@kathmandu.com.au
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facebook.com/kathmandu
Twitter
twitter.com/kathmandugear