Take the item to any Kathmandu store, along with your proof of purchase.
Please note: Items purchased online via Afterpay, TradeMe and other authorised third party resellers can only be returned via post with your packing slip. Items purchased using PayPal, e-Gift card or credit card may be returned in store or via post with your packing slip.
If your purchase was via eBay, please raise a return request and return via post.
To return an item to Kathmandu by post for refund or exchange, follow the returns procedure on your packing slip or download the Product Returns Form and fill it in. Make sure you include the reason for requesting a refund or exchange. For exchanges, please also specify the size and colour of the replacement items (exchanges are subject to stock availability). Do not include your credit card details on this form or in any correspondence.
To protect your return from damage during delivery, please use strong external packaging. For all returns that relate to a change of mind, postage must be paid for by the sender and will not be refunded. In the case of an exchange, delivery charges for the replacement item will be at Kathmandu’s expense. We also recommend you obtain proof of postage to track your return. We take no responsibility for returns lost in the delivery process. You will need to contact your delivery provider to locate your parcel.
Please note: If you have created an online account, your order details can be found in the ‘My Orders’ section of My Account.
Please send your completed slip or form and item to:
PO Box 4399
Please refer to the below graphic on the correct process to return an item