Product care & repair

Making products that are built to last is part of our design ethos. Helping you care for these products is part of our responsibility, too.

When things go wrong, we repair products under warranty and charge a fair price for repairs due to normal wear and tear.

In 2016 we repaired more than 2600 goods

Our key care and repair statisticsOur key care and repair statistics

When we have usable factory seconds (wrong colour, or sizing, for example) we donate these goods, usually to our partners at Red Cross for distribution outside of Australia and New Zealand.

When products are returned to stores and are considered damaged beyond use, we have three options – repair, recycle or repurpose. Recycling some of these products is complex because of the multiple materials that cannot traditionally be recycled.

Since committing to our zero-waste-to-landfill goals in 2014, we have been looking for new solutions to these complex problems, and have been working with specialist textile recycling companies to re-purpose fabrics.

Our commitments and aggressive targets are designed to help drive innovation in our processes and in the waste management industry.