Help Centre

Here you will find a comprehensive collection of helpful articles ranging from product size guides to our shipping and return policies. If there is anything you can’t find, just call our friendly support team, they are always happy to help.


Contact Us

Our customer support team is here to help.

Phone
1800 333 484
Email
support@kathmandu.com.au
Support Hours
Mon-Fri 8.30am-5pm AEST

What if my item is damaged, faulty or incorrectly dispatched?

Our gear is thoroughly tested throughout our design process and we stand behind the quality of the products that bear our name.

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Gift card returns

If you return a purchase made by gift card, we will give you a replacement gift card or credit note to the value of the purchased item.

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Summit Club Membership Help

Summit Club Membership Help

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Checking your spend balance

You can check your Summit Club spend balance when logged in to your Summit Club Account or at the bottom of a printed receipt issued at a store.

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Reward vouchers

Summit Club members receive a $20 reward voucher for every $500 they spend.

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Product Information

Product Information

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Sustainable practices

We promote sustainability in all areas of our business.

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Hand Torch Rechargeable 135

Hand Torch Rechargeable 135

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Ordering & Shipping

You can shop for Kathmandu products online, over the phone, or by visiting one of our retail stores. You can also order online and collect from stores.

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Afterpay it!

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Can't find the answers to your questions?

Email
support@kathmandu.com.au
Facebook
facebook.com/kathmandu
Twitter
twitter.com/kathmandugear