Returns & exchanges policy

Contact Us

Our excellent customer support team is here to help.

Phone
1800 333 484
Email
support@kathmandu.com.au
Support Hours
Mon-Fri 8.30am-5pm AEST

Any rights you have under this policy in relation to your Kathmandu product are additional to any rights you may have under consumer laws.

All change-of-mind refunds are issued at the discretion of Kathmandu. We reserve the right to refuse a refund or exchange for a Change of Mind request if it does not comply with these conditions.

Our change-of-mind policy does not apply to goods sold as ‘seconds’ or gift cards or NZ DOC Hut Tickets.

For online purchases made as a ‘Guest’ customer, we are only able to arrange an exchange by creating an ‘Online Account’. Unless we are instructed otherwise, we will create an ‘Online Account’ for all ‘Guest’ customer exchanges. Alternatively, we can arrange a refund via the original payment method, so that another ‘Guest’ purchase can be placed independently.

If you have any queries or require any assistance concerning this policy, please contact us.

 

Can't find the answers to your questions?

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support@kathmandu.com.au
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