How to return an item by post

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Our customer support team is here to help.

Phone
1800 333 484
Email
support@kathmandu.com.au
Support Hours
Mon-Fri 8:30am-5pm AEST

To return an item by post for refund or exchange, follow the returns procedure on your packing slip or download the Product Returns Form and fill it in. Make sure you include the reason for requesting a refund or exchange. For exchanges, please also specify the size and colour of the replacement items (exchanges are subject to stock availability). Do not include your credit card details on this form or in any correspondence.

If your original purchase was via Ebay, please raise a return request see instructions on Ebay here and return via post.

To protect your return from damage during delivery, please use strong external packaging. For all returns that relate to a change of mind, postage must be paid for by the returnee and will not be refunded. In the case of an exchange, delivery charges for the replacement item will be at Kathmandu’s expense. We also recommend you obtain proof of postage to track your return. We take no responsibility for returns lost in the delivery process. You will need to contact your delivery provider to locate your parcel.

Please note: If you have created an online account, your order details can be found in the ‘My Orders’ section of My Account.

Please send your completed slip or form and item to:

Online Returns
Kathmandu Ltd
PO Box 4399
Hoppers Crossing
Victoria 3029
Australia

Can't find the answers to your questions?

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