Help Centre

Here you will find a comprehensive collection of helpful articles ranging from product size guides to our shipping and return policies. If there is anything you can’t find, just call our friendly support team, they are always happy to help.

Contact Us

Our excellent customer support team is here to help.

1800 333 484
Support Hours
Mon-Fri 8.30am-5pm AEST

Creating an online account

Creating an online account gives you instant access to your details for a fast checkout experience.

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Phone orders

You can place phone orders with Kathmandu by calling our Customer Service team

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Shipping within Australia

Free delivery on Australian online orders over $100. To your home or any Kathmandu store.

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Order handling & tracking

You can check on your order’s status through your account in ‘My Orders’.

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Gift cards & vouchers

Gift cards can be purchased online and at any Kathmandu store, for a value between $20 and $1000.

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Pricing & offers

We regularly hold sales, promotions and clearance events.

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Returns & Exchanges

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Returns within Australia

Please allow 14 business days for us to receive and process your return.

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How to return an item by post

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Change of mind? No worries.

Kathmandu provides quality outdoor gear for travel and adventure that is built to last.

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