You can return items purchased online within Australia if they arrive damaged, incorrect (not as described) or you have changed your mind. Online purchases must be returned within 30 days of the original purchase date.
If you bought online, we will issue a refund once we have received the items in our warehouse and have processed your request. Refunds will be issued in the same tender as your original payment and include the cost of delivery for damaged or incorrect items. We do not cover the cost of delivery for change-of-mind returns.
You can return an online purchase to one of our stores or by post. Please remember to ask for a receipt as proof of return and to track your delivery. We take no responsibility for returns lost in the delivery process. You will need to contact your delivery provider to locate your parcel.
We will notify you by email once we have processed your refund. It will then take an additional 4–5 business days for the refund to show in your account. Refunds may take longer to process during sales periods or for international returns.
If you bought in store, you must return items in person to a store with proof of purchase, such as a receipt or sales invoice. You can opt to exchange the item or receive a credit note.
For enquiries about returns, Contact Us.