To return an item by post, follow the returns procedure on your packing slip or download the Product Returns Form and fill it in. Make sure you include the reason for requesting a refund or exchange. For exchanges, please also specify the size and colour of the replacement items. Do not include your credit card details on this form or in any correspondence.
To protect your return from damage during delivery, please use strong external packaging. Please send your completed slip or form and item to:
Kathmandu Pty Ltd
PO Box 4399
For all returns that relate to a change of mind, postage must be paid for by the returnee and will not be refunded. We also recommend you obtain proof of postage to track your return. We will notify you by email when we have exchanged your returned items or processed your refund.
Please note: If you have created an online account, your order details can be found in the ‘My Orders’ section of My Account.